Kim a. walker                     IL, USA

      

PROFESSIONAL SUMMARY

ŸA highly motivated, tenacious and focused, technology professional and proven leader offering 25+ years of broad based IT experience including 15 years in enterprise and web content management, 13 years in accounting/finance, 7+ years in project management, 3 years in business analysis and 2 years in quality assurance to deliver custom application development projects including business/finance, web and mobile content solutions for global enterprise organizations.

ŸManaged program portfolios with high risk and high visibility for global clients/stakeholders. Proven ability to manage multiple projects concurrently including scope/SOW management, resource management, client relationship management (CRM), budget management, risk management, communication management and executive status reporting; with a strong working knowledge of project management office (PMO), Agile/Scrum, business process improvement, business analysis and Q/A test management strategies to deliver cost effective, high performance software application solutions on time and within budget.

ŸSuccessfully led and executed multiple application development projects from inception to delivery with cross-functional, virtual and onsite teams, geographically dispersed in US, India, and China. Excellent problem solver, and relationship builder; executing strategies that generate quantifiable results; to achieve or exceed business objectives.

TECHNICAL SKILLS
Content (CMS), Digital Asset (DAM) and Document (DMS) Management Systems	Adobe AEM/CQ5 and HP Autonomy/Interwoven systems: (Teamsite, Open Deploy, Data Deploy, Media Bin and iManage Worksite/ MP),
Business Analysis	Business Process Redesign, Requirements Gathering, Business Use Cases, Wireframes, Sitemaps
Databases	SQL Server
Design/Modeling	MS Visio
Financial Systems	Budget, Payment/Tokenization, General Ledger, Accounts Payables, Accounts Receivables, Cost Centers, Financial and Payroll Systems.
Internet Technologies	SEO, TCP/IP, HTML, Web 2.0, FTP, Mozilla Firefox, Netscape, Internet Explorer, WebEx, Vignette, HTTP/HTTPS, Java/Java Script, HTML 5, DropBox
Methodologies	Agile/Scrum, Waterfall, Iterative, Systems Development Life Cycle (SDLC)
Operating Systems	Microsoft Windows (9x/NT/2000/XP), HP-UX,UNIX, Solaris
Project/Program Management	Agile/Scrum, Jira, Timelines, Budget/Financial Reporting, WBS, Resource Allocation, Scheduling, Risk Logs, Project Charter, Project Initiation/Planning/Execution/Monitoring/Closing, MS Project, MS Visio, PMI/PMBOK, Clarity, Primavera, Mingle, Executive Summary Status Reporting, Drop Box, SharePoint, Clarity PPM, Ariba Spend Management
Q/A Management	HP Quality Center & Quick Test Pro, Jira, QA Test (Master) Strategy Plans, Team Planning

 

 

EXPERIENCE:

 

AIMS (Ascendum Infrastructure Management Solutions)

SR. PROJECT MANAGER/Consultant        01/14 – 09/14

Client: Caesars’ Entertainment Corporate HQL          Las Vegas, NV

Senior Project Manager in the PMO at the headquarters of the world’s largest gaming, hospitality, and resort corporation.

·   Senior Project Manager, PMO           08/14 – 09/14

o     Managed projects within the Microsoft Integration Program; to include CIC 4.0 upgrade, Test Bed Implementation, and Clarity Development projects simultaneously.

o     Prepared standard operating procedure(s) documentation (SOP) to Project Management Office specification.

o     Collaborated to define, write and implement a new PMO strategy and facilitate continuous improvement of SOP's under the direction of the PMO Director to restructure the PMO as a service.

o     Managed project financials utilizing Ariba Spend Management and Clarity PPM.

 

·   Senior Project Manager, Adobe CQ501/14 – 07/14

o     Collaborated with cross-functional teams; to include development, SEO, Digital Content Management, and third party firms to manage multiple Digital Marketing initiatives, simultaneously and succinctly, within the Galaxy Program within the Project Management Office (PMO).

o     Defined project scope, goals, and deliverables to support business objectives; including Digital, SEO and Web Content Management development and process projects.

o     Executive Summary reporting to business stakeholders; i.e., corporate executives, marketing directors, program management.

o     Monitored and resolved issues and created reports to communicate project status efficiently

o     Identified and managed project dependencies, critical path and risk mitigation. 

o     Led project teams to provide the organization with innovative Web Content Management solutions using Adobe AEM/CQ5 enterprise solution, including as TeamSite to CQ5 Migration, CQ5 Health Check Remediation, SEO Components, Digital Content Custom Components and CQ5 Workflow for properties.

o     Planned and scheduled project timelines and milestones using MS Project to deliver multiple projects on schedule and under budget using best practices.

Technologies/Platform: Adobe CQ5/AEM, DropBox, MS SharePoint, MS Project, MS Windows, Clarity PPM, Ariba Spend Management, SEO, Agile and Waterfall
Accomplishments: Strategized, delivered requirements and implemented an Approval Workflow solution to facilitate website modifications at the property level; managed CQ5 Health Check project to stabilize the enterprise-wide Adobe AEM implementation to a steady state, managed and delivered the SEO custom components project within budget and scope; participated in the defining and documenting a new PMO strategy and SOP’s.

Systems in Motion

SR. MANAGER/Consultant        05/13 – 10/13

Client: Monsanto                                                                                                                                                            St. Louis, MO

·   Sr. Business Analyst/Scrum Master responsible for working with the Product Owner and business stakeholders to define process maps, understand and translate requirements into user stories, workflows and project documentation.

o     Facilitated team with sprint planning and backlog grooming activities.

o     Conducted team Scrum meetings to include sprint planning, review, stand-up, spike meetings, pre-view and retrospective.

Technologies/Platform: Scrum/Agile Methodologies, Jira, Windows XP/2000 server, Windows 7, MS SharePoint, Java

Accomplishments: Managed bi-weekly Sprint activities, documented business requirements for development efforts.

Virtusa

ECM PROJECT/PROGRAM MANAGER CONSULTANT        04/12 – 9/12

Client: J.P. Morgan Chase        Wilmington, DE Consultant for a global Enterprise Content Management (ECM) practice of a global information technology (IT) services company.

·As Program Manager; directed the delivering technology solutions, engagement relationship management, global team mobilization and resource management.

oCoached mentored and developed team project governance for implementation projects within established project methodology and to provide an increased awareness of effort/scope of work, budget, schedule and quality goals.

oLed the globally disbursed program team(s) (offshore and onsite) in the delivery of overall conceptual, functional and technical design with related physical business models on-time and within budget to achieve business objectives and to deliver targeted enterprise content management application development implementation.

oMaintained project road maps to align product development with the stakeholders.

oCoordinate key program tracks including requirements, business process design, grid planning and analysis.

·As Project Manager; responsible for the initiation, planning, execution, and closing of ECMS projects; strong business use cases, responsible for leading project teams and managing all activities in the project life-cycle, and stakeholder management.

oDomain product management to facilitate the implementation of Adobe CQ5 (WCM) for international website redesigns project(s).

oParticipated in daily Scrum meetings to review the status of the product backlog with the Scrum Master, Product Owner and team to facilitate sprint planning to create/update the backlog.

oMaintained communications plans, financial reporting, coordinated requirements, business process design, application workflow analysis, and offshore development and architecture teams.

oResponsible for project plans, budget, and executive status reports to business stakeholders in keeping with Agile methodology, working in conjunction with the offsite Scrum Master.

Technologies/Platform: Adobe CQ 5.4, Scrum/Agile Methodologies, Windows XP/2000 server, MS Outlook, MS SharePoint, MS Project, HTML 5, Mingle, Jira Accomplishments: Consistently met documented deadlines and objectives, managed cross-functional teams and business process improvement efforts to deliver WCM projects.
 

Perficient, Inc.

PROJECT MANAGER/CONSULTANT                01/11 – 01/12

Client: Franklin Templeton Investments        San Mateo, CA
Strategic Business Consultant for the Enterprise Content Management (ECM) practice to include project management, content management implementation, business analysis, and QA testing strategies.

·   As Project Manager for the CQBokz Gift Card Portal – utilizing Adobe ADEP/CQ5 (WCMS) with Java and HTML 5.

o Successfully managed the development and implementation of our Gift Card Portal to include both web and mobile based application implementation, using Adobe CQ5.

o              Responsible for planning, developing, and executing schedules to ensure timely completion of project deadlines and milestones.

o              Maintained compliance of methodology and managed resolutions to ensure stakeholder objectives.

o              Provided timely and accurate communication including status reports with project staff and stakeholders throughout the life cycle (SDLC) of the project.

o              Managed the roles and activities of the cross-functional globally distributed resources to effectively lead enterprise-wide Web Content Management implementation projects.

o              Participated in daily stand-up meetings to review the status of specific project deliverables, identify and monitor project risks to align with the business objectives, project schedule, and project budget.

·   As Q/A Manager; responsible for managing the entire SQA Testing strategy and writing Master Test plans; to include Integration Testing for an Autonomy (Interwoven) Teamsite ECMS implementation.

oAs product SME; supported developers’ UNIT tests, stakeholder’s System Integration Testing (SIT) and User Acceptance (UAT) testing efforts.

oCreated Requirements Traceability Matrix (RTM), managing test scripts/case development, determining staffing requirements, interviewing and assigning test engineers; participating in QA meetings, and gaining stakeholder approval.

oManaged globally distributed teams (US, China) and all impacted areas of the project.

oParticipated in defect review/management meetings with business stakeholders utilizing HP Quality Center (HPQC).

oLed test strategy review and sign-off meetings with the business.

·   As Sr. Analyst: translated business and technical requirements into functional specification documents.

oReviewed technical specification design document and service specification documents to provide feedback based on requirements to meet stakeholder expectation.

oWorked with developers, project managers and stakeholders to close business and technical requirements and create use cases, wireframes, and maintain requirements in SharePoint.

oWorked with cross-functional teams to implement Teamsite content management system.

oFacilitated new business stakeholders on ECMS, WCM, DMS, DAM, solutions and best practices.

Technologies/Platform: Adobe CQ 5.4, (Interwoven) Teamsite, Quality Center,  Windows XP/2000, MS Outlook, MS SharePoint, MS Project, Java/Java Script, HTML 5, Primavera, DropBox.

Accomplishments: Strategize, negotiated, and successfully expanded a 20% role into a 100% role for implementation project, delivered Gift Portal 2 weeks ahead of schedule.
 

 

Kforce                                                                                                                                                           

BUSINESS ANALYST/CONSULTANT                                          07/08 - 07/09
Client: MasterCard Worldwide                                                  O’Fallon, MO

·   Business Analyst responsible for analyzing global web site UI and advertising co-branding products to facilitate and develop brand strategy and increased revenues for Global Marketing and Branding (GBO).

o     Instrumental in strategic planning, modeling and the delivery of projects such as MasterCard Advisors, Priceless.com, MasterCard.com portals.

o     Implemented the delivery of a web-based approval system of creative agency digital collateral for world-wide interactive marketing promotions, well within timelines and under budget utilizing (Interwoven Teamsite CMS) enterprise solution.

o     Analyzed wireframes and conversion documents; and developed business use cases, workflows, screen mock-ups.

o     Prepared business process models to identify alternatives for implementing Teamsite (CMS) custom Workflows to approve marketing promotions for creative agencies.

o     As SEO analyst; updated international websites to increase web site traffic and global brand awareness.

Technologies/Platform: Autonomy (Interwoven) Teamsite (6.7), Windows XP Server, HP Quality Center 9.0, Clarity

Accomplishments: Multitasked and supported the delivery of business requirements for 3 projects, re-engineered and implemented web-based approval workflow; while maintaining exceptional client-service levels and timelines.

 

AdminiStaff                                        (01/05 - 05/08)

CONSULTANT

Q/A Test Analyst                                                                            08/07 - 05/08

Client: Heidelberg USA                                                                            Kennesaw, GA

•                                                                                                                                                                                                                                                                                      Software Q/A tester for an international commercial printing manufacturer at US regional office.

o                                                                                                                                                                                                                                                                            Created test plans and project schedules for (Autonomy/Interwoven) Teamsite, Interwoven Media Bin, Interwoven iManage WorkSite MP) and MS SharePoint/2007.

o                                                                                                                                                                                                                                                                            Reviewed functional business requirements, user interface specifications and design requirements to develop and execute test cases.

o                                                                                                                                                                                                                                                                            Participated in regression and iterative tests and defect management strategy sessions.

o                                                                                                                                                                                                                                                                            Maintained Web 2.0 media (such as Wikis, Blogs, Portals, and Knowledge Management systems) via corporate Internet/Intranet; to include international job search portal, corporate newsletter, content management and internal team wiki(s) utilizing Interwoven Content Management solutions.

Technologies/Platform: Teamsite, WorkSite/MP, Windows Server, Quality Center, Quick Test Pro, MS SharePoint (MOSS)

Accomplishments Leveraged excellent analysis and customer relationship management skills while identifying and resolving on-site production failure rate.

 

Associate Project Manager/Interwoven SME 01/04 - 08/07

Clients: WellPoint Inc., DuPont Corporation, HP (Mercury)                                                              Alpharetta, GA

•                                                                                                                                                                                                                                                                                      APM responsible for managing multiple client engagements to include cross-functional teams; to provide implementation, administration and support of Interwoven Teamsite, Worksite MP and Media Bin for international and domestic clients.

o     Effectively led the project team in parallel with clients’ business objectives, the project schedule, and budget.

o                                                                                                                                                                                                                                                                            Projects included administration of Interwoven application servers; to include installation and configuration of Teamsite (CMS), Open Deploy, Data Deploy, WorkSite MP (DMS) and Media Bin servers.

o                                                                                                                                                                                                                                                                            Conducted weekly training to end user community regarding best practices and functionality of enterprise content management tools.

o                                                                                                                                                                                                                                                                            Utilized MS Project to track timelines, milestones, deliverables, and managed all aspects of projects from scope through implementation to include communication with stakeholders.

o                                                                                                                                                                                                                                                                            Responsible for financial management, resource planning, budgets, and project communications.

Technologies/Platform: Teamsite, WorkSite/MP, Media Bin, Windows NT Server, Windows XP and Apple Client (desktop).

Accomplishments:  Multitasked and managed 3 projects to implement Interwoven web-based collaboration application solutions while maintaining exceptional client-service levels and timelines.
 

INTERNET SYSTEMS ANALYST                      08/99 - 10/01
A. G. Edwards & Sons                                                                   St. Louis, MO

•                                                                                                                                                                                                                                                                                   Interwoven Teamsite (ECMS) Administrator for global investment brokerage firm. Managed enterprise-wide implementation to include Open Deploy and Data Deploy.

o     Facilitated daily publishing of AGe-Net content for live news feeds into production, for document retention and compliance within a global enterprise.

o     Administration of Teamsite servers; to include installation, configuration, root cause analysis, fault tolerance/resolution and configuration management of 50 client/server instances.

o     Responsible for maintaining enterprise search engine and web application servers to facilitate the AGe-Net proprietary application and world-wide content updates.

o     Served as liaison between cross-functional teams that included developers, project managers, and stakeholders to deliver content management solutions.

o     Performed Teamsite upgrades from version 5.0 to 5.5 to 6.0; and maintained stable environment to include branches, file structure and user rights.

o     Trained content producers/authors and editors on Teamsite content delivery strategies.

o     Articulated the benefits of the “Interwoven Product Suite” with respect to usability function keywords, metadata, and best practices; and showcased how these would aid in business solutions.

Technologies/Platform: Interwoven Teamsite, Open/ Data Deploy, Workflows, XML/HTML, Unix. IPlanet, Windows NT, HP-Unix Servers
Accomplishments Conceived, created, and published a highly effective ECMS user guide, outlining the functionality, benefits, and capability of the Age-Net solution implementation to achieve buy-in and fulfill stakeholder objectives.

 

NETWORK ANALYST                                                                                                                                              02/98 - 08/99

Surface Systems, Inc.                                                                                                                                           St. Louis, MO

·   Network Administrator of NT and MS SQL servers for an international weather-services provider.

o     Supported web-based proprietary applications via HTML, SQL server and MS IIS (Internet Information Services).

o       Provided Tier 2 support for Windows NT/SQL Servers; to include end-user escalations and problem solving, server, domain and configuration management, system upgrades, preventative maintenance, fault tolerance and disaster recovery.

o       Utilized HTML for website editorial. 

Technologies/Platform: SQL Server 6.0/6.5, NT Client/Server, MS Internet Information Server, MS Office Suite

Accomplishments Played a major role improving consistency of configuration management of SQL Server based LAN/WAN eliminating errors, enhancing productivity and organizational efficiency.

 

CLIENT NETWORKING PROJECT MANAGER                                              02/96 - 02/98

Zeigler Coal Holding Company                                                                                            Fairview Heights, IL

·   Technical Project Manager and LAN/WAN administrator for an international coal mining/energy firm.

o     Provided leadership and oversight on Client/Server networking implementation and migration projects.

o     Resource and financial planning, developing, and executing schedules to ensure timely completion of project deadlines and deliverables utilizing MS Project.

o     Supervised configuration management team for client workstations and peripherals, desktop and proprietary applications, deployment of client/server upgrades, backup, system integration, migrations and production rollouts.

o     Managed SLA's negotiations, fixed asset management, configuration management, testing and implementation of future hardware and software technologies.

Technologies/Platform: NT Client/Server, Exchange Server, SQL Server, MS Internet Information Services, MS Project

Accomplishments Strategized implemented and managed the technical support team to include on/off site field support and corporate help desk resources to support and manage client server infrastructure upgrade and migration projects nationwide.

 

EDUCATION/TRAINING

International Webmasters Association (IWA)                         02/2009

Search Engine Optimization (SEO)

Scrum Alliance              10/2012             

Certified Scrum Master (CSM)       

Boston University (BUCEC)                                                                                                                  On-going

Project Management Professional (PMP) Certification Prep Program

 

University of Maryland, University College (UMUC), Adelphi, MD                                       On-going (6 hrs. remaining)

Undergraduate Program - Computer Studies